Refund policy

REFUSAL POLICY

The Buyer has the right to reject the product within 14 calendar days from the moment of receipt of the Product by sending a letter of rejection to the Seller. The rejection letter form is sent by the Seller to the Buyer by e-mail by the Buyer's request.

The buyer is obliged to return the product to the seller within 7 days after sending the letter of rejection. All expenses with sending the goods back to the Seller shall be covered by the Buyer.

The buyer cannot exercise the right of withdrawal if: the sixth part of Article 12 of the Law on Protection of Consumer Rights of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercise of the right of withdrawal"(LV - Latvijas Republikas Patērētāju tiesību aizsardzības likuma 12. panta sestā daļa nosaka, ka "patērētājs ir atbildīgs par preces kvalitātes un drošuma saglabāšanu atteikuma tiesību realizēšanas termiņā"). The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in the event that the product is damaged, by careless handling of the product during use or by not following the instructions in the manual, if the product's original packaging is lost or if its packaging is significantly damaged.

To receive the rejection letter form and to arrange the return of the product, please contact us by email: krasot.birojs@gmail.com