Terms of service
DISTANCE AGREEMENT
According to Article 10 of the Law on Protection of Consumer Rights of the Republic of Latvia, the owner of an online store needs to determine the procedures for ordering, paying, delivering goods and the rights of refusal.
Therefore, when the buyer places an order in the kraasot.com online store, a DISTANCE AGREEMENT is concluded between the buyer and the seller.
This Distance Agreement (hereinafter referred to as the Agreement) is concluded between Vita Burova, the owner of the internet trading website kraasot.com, registration no. 21118911188, legal address: Matīsa street 31-48, Rīga, LV-1001, Latvia (hereinafter referred to as the Seller), and the Buyer who places an order and makes a purchase on the kraasot.com internet trading site.
The contract applies to all orders and purchases made on the kraasot.com e-commerce site. The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.
ORDERING, PAYMENT AND DELIVERY PROCEDURES
The buyer orders goods through this website, indicating the type and quantity of goods to be purchased. The Buyer has the option to pay for the product by using the payment tools embedded in the online store or by paying the corresponding invoice prepared by the seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.
The seller ensures the delivery of the goods within 10 days since the payment for the goods has been received.
REFUSAL POLICY
The Buyer has the right to reject the product within 14 calendar days from the moment of receipt of the Product by sending a letter of rejection to the Seller. The rejection letter form is sent by the Seller to the Buyer by e-mail by the Buyer's request.
The buyer is obliged to return the product to the seller within 7 days after sending the letter of rejection. All expenses with sending the goods back to the Seller shall be covered by the Buyer.
The buyer cannot exercise the right of withdrawal if: the sixth part of Article 12 of the Law on Protection of Consumer Rights of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercise of the right of withdrawal"(LV - Latvijas Republikas Patērētāju tiesību aizsardzības likuma 12. panta sestā daļa nosaka, ka "patērētājs ir atbildīgs par preces kvalitātes un drošuma saglabāšanu atteikuma tiesību realizēšanas termiņā"). The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in the event that the product is damaged, by careless handling of the product during use or by not following the instructions in the manual, if the product's original packaging is lost or if its packaging is significantly damaged.
To receive the rejection letter form and to arrange the return of the product, please contact us by email: krasot.birojs@gmail.com